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Introduction
For partners that wish to submit and receive a Service Request using the CIE Hub this playbook will explain the requirements needed for partners who wish to provide the user interface functionality to send and receive Referrals through the CIE Hub.
Integration Use Cases
The requirements can be broken down into four main use cases. Below is a brief description of what user case with a main flow of the user case following.
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The following link describes this use case.
Link
Use Case - Submit a New ServiceRequest
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The following link describes this use case
Link
Use Case - Query List of Service Requests
The following link describes the technical integration for this use case.
Link
Use Case - Update the status of a Service Request
The following link describes the technical integration for this use case.