CIE Hub Integration - Playbook

Introduction

For partners that wish to submit and receive a Service Request using the CIE Hub this playbook will explain the requirements needed for partners who wish to provide the user interface functionality to send and receive Referrals through the CIE Hub.

Integration Use Cases

The requirements can be broken down into four main use cases. Below is a brief description of what user case with a main flow of the user case following.

1. As a partner of the CIE Hub I want to submit a electric referral on behalf of a community member to provide support to that community member.

   1. User selects a organization’s service through the MI211 directory

   2. User fills out the community members information including Name, contact phone number, address (optional)

   3. Call the Patient POST API

   4. User fills out the Service Request given a category and code that describes the request

   5. Call the CIE Bundle API with the Service Request and any observations

2. As a partner of CIE Hub I want to receive a list electric referrals that are open to contact the community member and provide support.

   1. User selects to get a list of Service Requests that are assigned to them.

   2. Call the CIE Hub API to get the ServiceRequests

3. As a partner of the CIE Hub I want to update the status of the Service Request to provide a update to the sender of the Service Request.

   1. User selects the Service Request to update

   2. User selects the status from a drop down

   3. Call CIE Hub API to update the Service Request

4. As a partner of the CIE Hub I want to get information on a Service Request that I have submitted to the CIE Hub.

   1. User selects the Service Request that was submitted

   2. Call the CIE Hub API to get the Service Request

   3. Show the user the information

Use Case - Submit a electric Service Requests

The following link describes this use case.

Link

Use Case - Submit a New ServiceRequest

Use Case - Receive a list of Service Request

The following link describes this use case

Link

Use Case - Query List of Service Requests

The following link describes the technical integration for this use case.

Link

Use Case - Update the status of a Service Request

The following link describes the technical integration for this use case.

https://brightstreetgroup.atlassian.net/wiki/x/OIC6ig